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About Us

Welcome!


Our contact information

By email:
customerservice@theperfectinvitationny.com

By phone:
914-357-8077 (between 9 a.m. and 5 p.m. EST)

customerservice@theperfectinvitationny.com

Shipping Information:

SHIPPING/RETURN POLICY NOTE- Due to the bulkiness and weight of some item, especially glassware, shipping costs will greatly exceed the posted rates. You will be contacted with final shipping costs.

We ship via UPS or FedEx, to any USA or Canadian address that is serviced by UPS or FedEx. Most non-personalized orders are shipped out in 1-3 business days. Personalized items can take a bit longer. See individual product descriptions for specific details on shipping times.

WE DO NOT SHIP TO P.O. BOXES.

Shipping Rates within the 48 Contiguous United States, Canada (Any State,Any Province)and Hawaii and Alaska. Due to the bulkiness of some of our items, shipping costs may greatly exceed the posted rates. In these rare cases you will be contacted with the exact shipping rates before we process the order.

U.S.A. Shipping Rates

Ground (7-10 days)-------------Shipping Rate

$0 to $74.99......................$12.98 $75.00 to $99.99...............$18.90 $100.00 to $199.99...........$20.95 $200.00 to $299.99...........$24.95 $300.00 to $399.99...........$26.95 $400.00 to $499.99...........$28.98 $500.00 to $699.99...........$30.98 $700.00 to $800.00...........$35.98 $801.00 to $999.99.......... $38.98 $1,000.00 and up..............$40.98

FED EX --------------Shipping Rate

$0 to $74.99.....................................$19.90 $75.00 to $149.99............................$26.85 $150.00 to $249.99......................... $38.00 $250.00 to $349.99..........................$46.05 $350.00 to $449.99..........................$49.99 $450.00 to $549.99..........................$54.25 $550.00 to $599.99..........................$62.63 $600.00 and up................................ $68.99

Express (1-2 days)--------------Shipping Rate

$0 to $74.99......................................$28.00 $75.00 to $124.99.............................$38.00 $125.00 to $174.99............................$42.05 $175.00 to $224.99...........................$48.63 $225.00 to $274.99...........................$52.25 $275.00 to $274.99...........................$56.69 $300.00 to $274.99...........................$58.63 $350.00 to $274.99...........................$62.68 $400.00 to $274.99...........................$69.18 $450.00 to $274.99...........................$74.67 $500.00 to $274.99...........................$86.80 $600.00 to $274.99...........................$96.66 $700.00 and up.................................$102.55

CANADIAN SHIPPING RATES (Excluding Nunavat, NWT, Yukon, Newfoundland, & Labrador

Ground (5-7 days)---------------Shipping Rate

$0 to $149.99.....................................$25.95 $150.00 to $299.99............................$28.99 $300.00 to $449.99...........................$33.95 $450.00 to $499.99...........................$35.95 $500.00 up.........................................$38.95

Air (1-2 days)--------------------Shipping Rate

$0 to $149.99.....................................$31.00 $150.00 to $299.99............................$36.00 $300.00 and up..................................$50.00 or 10% of order (whichever is greater) YOU WILL BE CONTACTED WITH TOTAL AMOUNT before we process your order

CANADIAN SHIPPING RATES (Nunavat, NWT, Yukon)

Ground (5-7 days)---------------Shipping Rate

$0 to $149.99.....................................$30.00 $150.00 to $299.99............................$60.00 $300.00 and up..................................$75.00 or 10% of order (whichever is greater) YOU WILL BE CONTACTED WITH TOTAL AMOUNT before we process your order

CANADIAN SHIPPING RATES (Newfoundland & Labrador)

Ground (5-7 days)---------------Shipping Rate

$0 to $149.99.....................................$25.00 $150.00 to $299.99............................$25.00 $300.00 to $449.99............................$30.00 or 10% of order (whichever is greater) YOU WILL BE CONTACTED WITH TOTAL AMOUNT before we process your order

Air (1-2 days)--------------------Shipping Rate

$0 to $149.99.....................................$35.00 $150.00 to $299.99............................$39.00 $300.00 and up..................................$45.00 or 10% of order (whichever is greater) YOU WILL BE CONTACTED WITH TOTAL AMOUNT before we process your order

HAWAII & ALASKA SHIPPING RATES (AK, HI)

Ground (7-10 days)--------------Shipping Rate

$0 to $99.99......................................$29.80 $100.00 to $199.99............................$32.00 $200.00 to $349.99...........................$35.00 $350.00 and up..................................$38.00

In most cases you will receive your orders before the given time.

RUSH ORDERS

We understand that some customers need items faster. Some, not all items, are guaranteed to be there for "next day delivery" due to the manufacturer's location. Always check the "avalibility" on the product page for delivery time. Depending on your order, you may receive multiple shipments.

At checkout choose "Express" Shipping for "Rush" Orders . We do our best to accommodate your requests, but rush shipping may not be available during heavy traffic periods. If you have any questions, you may e-mail us 24/7 at customer service@theperfectinvitationny.com or call us at 914-357-8077.

Business days are Monday-Friday(between 9 a.m. and 5 p.m. eastern time) excluding federal holidays.

RETURN POLICY

You can return most anything within 7 days for any reason! We want you to be satisfied with your order, but we understand that sometimes returns and exchanges are necessary. Check your merchandise upon arrival to make sure there is no damage or shortages. Claims on damaged or shortages must be made within 7 days of receiving the merchandise.

If you need to return the order, send an email to customer service@theperfectinvitationny.com or call us at 914-357-8077 within 7 days of receiving your order for authorization on a return. We will accept items within 7 days as long as the items are unused and in the original packaging.

Please specify whether it's a refund or replacement, the reason, and also cancel any unneeded/unreturned items from the order and the amount if it is a refund. Your request will be reviewed within 24 hours.

Credit for return items will apply only to the purchase price of the product, shipping and processing charges will not be refunded. The customer is responsible for shipping. We do not refund shipping charges.

Credit will not be given for lost return packages. Correctly personalized items cannot be returned. If returned to us, it will not be shipped back to the sender nor credited to their account. Full credit will not be granted on items that have price tags or appear to be used or opened. To receive a credit the items must be returned to www.theperfectinvitationny.com in the same condition that they were received.

A 15% restocking fee will be charged on items returned after 7 days.

Once we receive and inspect your package, you will receive an email confirming credit total. Credit will be issued in 1 to 2 weeks.

*IMPORTANT

No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. ITEMS PERSONALIZED AS PER ORDER CANNOT BE RETURNED. Candles shipped by ground during the summer months cannot be returned.

NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

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Customized Stationery Cancellation Policy

Customized invitations, programs, menus, maps, rsvp, reception cards or any customized stationary cannot be refunded or exchanged once the printing process begins which is after the approval of your proofs.

If you cancel after the proofs have been emailed to you, but havenít yet approved them, there will be a cancellation fee for $10.00 per proof (invitation, rsvp, reception card, etc.), plus $60.00 for the cost of labor from your representative, shipping costs if a refund check is issued and 8% from total if a credit is refunded to your credit card. If sales taxes have been paid by our company, that amount will be deducted from your total.

Frequently Asked Questions:

How do I place an order online?

Ordering is extremely easy! Select your items, click "Add to Cart" and it will automatically bring you to your shopping cart for your order total. If you are finished shopping, you will need to fill out the information, choose your shipping method, and you will be given the shipping and order total. Click "submit".

What are my payment options? We accept Visa, Mastercard, Discover, and American Express, and Paypal.

Is my order secure?

Definitely! Our site is SSL Encrypted and CISP Compliant. Meaning that your information is processed through a secure server. (Read our Privacy Policy)

Do you share my information with anyone?

NO. The information collected from you is solely for ordering purposes. We do not share, sell or trade any of your personal information with other companies.

What is the processing time for my order?

For most products, itís 1-3 business days. Other items take 5-7 business days. Personalized items can take a bit longer. See individual product descriptions for specific details on shipping times.

What shipper do you use?

We use UPS and FedEx

Can I ship to PO Boxes?

UPS does not ship to PO Boxes at this time.

Can I rush my order?

We understand that some customers need items faster. We can rush an order to ship withing 24 hours, most any time as long as we are notified before 1:00pm. We do our best to accommodate your requests, but rush shipping is not available for products.

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of your order.

How do I check the status of my order?

You will receive a UPS tracking number when your order has been shipped. Go to the UPS Web site with your tracking number to check on your order. If your order is shipped directly from one of our vendors, please contact our us Mon-Fri 9AM - 5PM EST at 914-357-8077 for tracking information.

How do I change or cancel my existing order?

Please verify your order immediately upon receipt to verify the details of your order. If you need to make any changes or cancel, call our customer service representatives Mon-Fri 9AM - 5PM Eastern 914-357-8077 as soon as possible with changes or cancellations. If an order is in processing, no changes to personalized items can be made.

Can merchandise be returned?

We stand behind our products 100%. If you are not completely satisfied, you must contact us within 7 days for refund. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded. No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.